Background

How I work, and where I have been.

See the whole day.

I learn how someone spends their day, not just the problem I'm there to solve, so I know who benefits most.

Teach until it clicks.

I taught a 77-year-old volunteer to build his own Salesforce dashboard. It took longer, and I was happy to spend the time.

Show up prepared.

Eagle Scout, so I do the homework. AI helps, I check its work two ways, and I never hand it the relationship.

Stephen in a teal jacket, hands on his hips, standing in fresh snow with frost-covered mountains behind him.

Experience snapshot

SaaS sales and customer success, 2022 to 2026

  • SparkPlug, Account Executive (Mar 2026 - Aug 2026). Won back a churned customer across three states. Built a market-intel database that produced 9 of my 11 booked meetings.
  • Storyblocks, Account Executive (Jul 2025 - Mar 2026). First close at day 45. Lifted key-feature activation 30%+ across 39+ accounts.
  • Sprout Social Outbound Rep of the Month award, May 2024, 1 of 88Sprout Social, BDR and Team Lead (Oct 2023 - Mar 2025). 108% of quota. Kept 51.8% of 100 at-risk accounts. Led a team of 8 and trained BDRs, AEs, and CSMs on AI selling.
  • Groove Presidents Club award, 2022Groove, Sales Development Rep (Apr 2022 - Aug 2023). 115% of quota, top three among 13 reps.

Before SaaS, 2010 to 2022

  • Appalachian Trail Thru Hiker, Georgia to Maine, 2014Appalachian Trail Conservancy, Regional Manager, then Trail Facilities Manager (Dec 2018 - Apr 2022). Ran 14 trail projects worth $1.7M, 10 finished on time and on budget. Nine live webinars averaging about 400 attendees.
  • US Forest Service Award of Excellence, 2018Southern Appalachian Wilderness Stewards, Lead Wilderness Ranger and Social Media Manager (Apr 2016 - Dec 2018). Backcountry permits up 345% to 471 over two seasons. Earlier seasonal wilderness ranger work with SAWS, back to 2010.
  • Tilthy Rich Compost, Sales and Marketing Specialist (Nov 2014 - Sep 2015). Grew subscribership from 33 to 175 households and managed 5 bike collectors. Acquired by CompostNow in 2016.
  • Deep South Mountaineering, Co-Founder and Head of Storytelling and Customer Experience (Sep 2012 - Aug 2017, run alongside other roles). About $95K in revenue over three years.
  • Upstream Alliance, Logistics, Marketing and Experience Manager, contract (Aug 2015 - Nov 2015). Ran logistics for a new nonprofit's first 500-mile kayak voyage around the Delmarva Peninsula.
  • U.S. Forest Service, Wilderness Ranger.
  • Dog Sledding, Professional Mushing. Full season as an Iditarod handler in the Upper Peninsula of Michigan. Worked for four different kennels, including ones in the Upper Peninsula, Maine and Vermont.